JOB SUMMARY: The Jungle Club Associate is responsible for creating a magical experience for clients' children while participating in their workout efforts, and to involve all children in activities, crafts, and events so they will look forward to their return.
QUALIFICATIONS:
JOB SPECIFIC CORE COMPETENCIES:
Customer Service: Answers phone within three rings and with proper phone etiquette.
Communication: Knowledge of scheduling system and reservations for Jungle Club to assist members and guest dropping off/picking up children.
Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Provide supportive care and activities for children between the ages of 3 months and 11 years, in the safest possible environment.
Greet each child and parent upon arrival and departure.
Care for, relate to, and provide activities for a wide range of age groups.
Effectively communicate to support parental needs.
Maintain visual goals, keeping all activities monitored and enjoyable.
Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
Maintains current information on all center programs, services, and activities, and promotes them regularly.
Responds to all emergency situations according to facility policy and procedures.
Attends all scheduled employee meetings.
Assumes other duties and projects as assigned.
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