Front Desk Associate

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate.
EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry.
We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation.
What we offer: $15/Hour Bonus opportunity every paycheck Contest bonus Paid Time Off Health/Dental Insurance 401K Advancement opportunities Flexible schedule Major holidays off (center closed) Work life balance: 10+ days additional center closure annually FREE waxing 40% discount on products Team events The Scoop: The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.
Must have: experience in sales, customer service or retail.
Must Have: reliable transportation and flexible schedule.
Must work one Saturday or Sunday every weekend.
AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM.
Saturday shift is 8 AM to 5 PM.
Sunday shift is 9:30 AM to 6 PM.
A Day in the Life of a Front Desk Associate Sells wax passes to guests by educating guests on the benefits of a wax pass Assists in sale of EWC products to guests by educating guests on the benefits of products Must be goal-oriented and comfortable with set sales goals Books guests’ reservations accurately and efficiently while providing an excellent guest experience Creates new guest profiles by acquiring guests’ contact information and explaining center policies Handles confidential information, including guest contact information, with a high degree of integrity Answers guests’ questions and provides necessary resources for the guest to find answers in the future Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution Notifies center manager of any questions or concerns presented by guest or the team Ensures desk area and equipment are clean and in good working order at end of shift What Sets You Apart Sales experience Ability to be friendly and engaging on the phone with guests Ability to focus on phone calls in a fast-paced environment Ability to handle escalated calls with confidence and professionalism Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
Ability to prioritize work effectively Strong verbal communication skills Ability to receive constructive feedback from team and management Must be able to work well with the team Must be dependable and reliable Must have flexibility to meet shift requirements Must be a team player and pick up shifts, if needed Education and Experience High school diploma required.
1-3 years experience in sales, customer service or retail.