*Compensation:*
* *$50,000 - $60,000 Annually*
* *Quarterly performance bonus*
*Schedule:*
* *Monday - Friday 7:30 am - 6 pm *
* *Weekends off! *
*Benefits of working for Mears Automotive:*
* *Quarterly performance bonus*
* *401k with employer matching available after 6 months of employment*
* *Health, Dental, & Vision Coverage*
* *3 weeks of paid time off every year*
* *On-the-job training*
* *Take every weekend off*
*Customer Service Rep Job Responsibilities:*
* *Manage the office's daily operations, including scheduling appointments, providing top-notch customer service, and estimating vehicle repairs.
*
* *Handle all online appointment requests and email inquiries*
* *Process insurance and warranty claims*
* *Collect and record customer payments *
* *Maintain stock of office supplies & coffee station*
* *Ensure that the facility is clean and well-maintained*
* *Ensure that customers receive high-quality service and that their needs are met promptly.
Set the expectation for the cost of repairs and when the vehicle will be complete, then meet or exceed this expectation.
*
* *If issues or delays arise, communicate with customers promptly so that you are always meeting or exceeding customer expectations.
*
* *Maintain accurate records of customer and vehicle information, as well as repair and maintenance services performed.
This includes maintaining detailed notes on every invoice.
*
*Required Skills and Experience*
* *5+ years of customer service management experience is required*
* *1+ years of automotive experience is required*
* *Must have impeccable communication and customer service skills*
* *Must be able to de-escalate challenging customer conversations and maintain the utmost professionalism throughout.
*
* *A strong mechanical aptitude is required*
* *Must be 21 years of age and have a valid driver's license*
* *Must be able to multitask and prioritize tasks effectively*
Job Type: Full-time
Pay: $50,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Day range:
* Monday to Friday
* No weekends
Shift:
* 10 hour shift
Ability to Relocate:
* Brownsburg, IN 46112: Relocate before starting work (Required)
Work Location: In person
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