Client Service Assistant

Division:Eskenazi Health Sub-Division: Hospital Req ID: 20240 Schedule: Full Time Shift: Varied Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County.
Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status Non-Exempt Job Role Summary The Client Service Assistant performs a variety of clerical duties supportive to the assigned clinic or program.
Essential Functions and Responsibilities Proactively contributes to Eskenazi Health mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.
Models Eskenazi Health values Performs a variety of clerical duties supportive to the assigned clinic or program Greets clients and visitors Schedules clients Answers the phone and directs calls or takes messages Monitors the waiting area and notifies staff according to proper procedures Prepares and maintains client records (charts) Creates provider schedules in scheduling system Job Requirements High school diploma or equivalent (GED) Minimum of three months experience in a hospital or health care setting with public contact Knowledge, Skills & Abilities Effective verbal and written communication skills Good telephone manners with ability to handle clients under pressure Uses age appropriate communication skills Ability to type, accuracy more important than speed Attention to detail Alpha/numeric filing Knowledge and understanding of billing/account processes Knowledge of standard office equipment and computer console (CRT) Basic knowledge of medical/psychiatric terminology Knowledge of hospital and clinic procedures Ability to work effectively under pressure of client volume Ability to be flexible to changing work duties and locations Ability to follow verbal/written instructions Must meet the following Basic Competencies if Applicable: CPI Confidentiality RCIS Functional Assessment (HAP) Annual Education PHS Scheduling System Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community.
As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.