Customer Service Representative / Administrative Assistant

Taking care of our clients is at the heart of everything we do, and we start by taking care of our own, our valued colleague.
A career at Gleam means experiencing our culture of caring.
It means having flexibility and time for all the things that are important to you.
It’s an opportunity to do something meaningful, each and every day.
It’s having support for your mental, physical, financial and professional needs.
It means sharpening your skills and growing your career.
And it means working in an environment that celebrates success.
PRIMARY PURPOSE: To provide administrative support including setting appointments, monthly billing to contractors, assisting Division Leaders, correspondence and reports, filing and other general office support activities.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES Answers phones and calls customers to schedule appointments for service.
Ability to upsell customers on service plans.
Produces correspondence, reports, and other documentation in final form; files documents, maintains and tracks suspense file, photocopies, sends and receives facsimile transmissions, etc.
Provides back-up telephone support.
Processes invoices and billings; maintains records.
Maintains unit attendance records; library, tools and/or manuals.
Records meeting minutes.
Makes travel arrangements.
Maintains adequate supply inventory; orders supplies as needed.
Researches a variety of topics as needed.
ADDITIONAL FUNCTIONS And RESPONSIBILITIES Performs other duties as assigned.
Supports the organization's quality program(s).
Qualifications Background in Superior Customer Service skills is a must.
Education & Licensing High school diploma or GED required.
Experience Two (2) years of experience in Customer Service duties.
Experience with a contractor that services the public is a plus but not mandatory.
Skills & Knowledge Excellent oral and written communication, including presentation skills Apple literate, including Apple and google products Analytical and interpretive skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: lifting smaller boxes, must pass a physical and receive a Doctors clearance.
Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of the position at any time.
Gleam is an Equal Opportunity Employer and a Drug-Free Workplace.