,_*Position: Customer Service Rep*_
_*Location: Only for Indianapolis*_
_*Duration: 12 Months*_
_*Pay-Rate: $17.
00/Hr.
on W2*_
_*Schedule: Monday-Friday (Work additional hours and Saturdays as needed), 8 am - 4:30pm*_
_*PRIMARY PURPOSE:*_ _To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
_
_*ESSENTIAL FUNCTIONS and RESPONSIBILITIES*_
_· Acts as primary liaison with customer in solving problems related to the application process and service.
_
_· Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
_
_· Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information, and claim status.
_
_· Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
_
_· Assigns new claims to the appropriate claims handler.
_
_· Directs customer calls to the correct person at all locations.
_
_· Participates in and maintains a quality service culture within the Customer Service Team.
_
_· Attendance during scheduled work hours is required.
_
_*ADDITIONAL FUNCTIONS and RESPONSIBILITIES*_
_· Performs other duties as assigned.
_
_· Supports the organization's quality program(s).
_
_*QUALIFICATIONS*_
_*Education & Licensing*_
_High school diploma or GED required.
_
_*Experience*_
_One (1) year customer service experience or equivalent combination of education and experience preferred.
Experience in an inbound call center preferred.
_
_*Skills & Knowledge*_
_· Knowledgeable in disability plan eligibility, coverage and benefits_
_· Good customer service skills_
_· Excellent oral and written communication, including presentation skills_
_· PC literate, including Microsoft Office product_
_· Strong organizational skills_
_· Good interpersonal skills_
_· Ability to work in a team environment_
_· Ability to meet or exceed Performance Competencies _
_*WORK ENVIRONMENT*_
_When applicable and appropriate, consideration will be given to reasonable accommodations.
_
_*Mental: *__Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines_
_*Physical:*_ _Computer keyboarding, travel as required_
_*Auditory/Visual:*_ _Hearing, vision, and talking_
_The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.
They are not intended to constitute a comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of the position at any time.
_
Job Type: Contract
Pay: $17.
00 per hour
Expected hours: 40 per week
Experience level:
* 4 years
* 5 years
* 6 years
Shift:
* Day shift
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Application Question(s):
* Your email address, contact number, and the best time to reach you?
Experience:
* Call center: 4 years (Preferred)
* Claims and Verification: 3 years (Preferred)
Work Location: In person
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