*Job Role: Conflicts Intake Specialist*
*Locations: Chicago; Indianapolis; Milwaukee; Naples; Tucson; Madison; Minneapolis; Phoenix; St.
Louis; Tampa; Washington D.
C.
*
*Duration: Full time *
*Job Description: *
We are seeking a Conflicts/Intake Specialist to process preliminary conflict intake requests for new clients, new matters, lateral attorneys and marketing/RFPs.
This position is responsible for reviewing full new client and new matter intakes, assigning client/matter numbers and performing conflict of interest searches.
*Responsibilities: *
Manage the flow of documents, information, and data within the department and ensure the integrity, maintenance and improvement of the conflicts information database and related information.
Accurately process all new client and new matter intakes received via Intapp Open and verify that the information provided is correct and complete according to established procedures, including, but not limited to, ensuring the proper attorneys are assigned credit, the practice group and area of law are accurate, determining when an engagement letter is required and attaching engagement letter to the request, ensuring pricing and fees are reflected correctly on the requests, determining when an updated or new conflicts check is needed, resolving any issues and problems related to the above, and referring more complex issues to higher-level staff.
Position is empowered to return intakes to attorneys and legal assistants and not open until all information is accurate.
Verify that all new clients and new matters at finalization stage have been reviewed as needed by Practice Group Approvers and Conflicts Counsel (as applicable) before assigning a new client or matter number.
Correctly process all Records requests to reopen client and matter numbers, client name changes, matter name changes, and practice group/area of law changes.
Process all Canceled/Declined Intake requests according to established procedures after determining the reason for the cancelation/rejection of the representation.
Make any necessary corrections.
Answer inquiries related to preliminary conflicts check, new client, and new matter intakes and procedures from attorneys, paralegals/legal assistants and other staff via phone and email.
Other duties as assigned.
*Qualifications: *
High School diploma or equivalent required.
Minimum of two years of experience in a conflicts/intake department at a law firm required.
Experience with IntApp Conflicts and Intake database preferred.
Working knowledge of Excel with the ability to filter and sort data, manipulate information into different rows and columns and familiarity with basic formulas.
Must be extremely detail oriented.
Analytical and problem-solving skills required.
Strong time-management, organizational, interpersonal relations, written and oral communication skills required.
Internet search knowledge preferred.
Familiarity with multiple fields of law preferred.
Ability to learn new systems and processes by doing rather than by studying a manual.
Ability to work with diverse populations and resolve issues.
Excellent sensitivity, confidentiality and judgment when it comes to difficult issues.
Strong customer service attitude.
Work well under pressure, good problem solver.
Ability to work independently.
Ability to prioritize multiple duties/issues at once.
Job Type: Full-time
Salary: $50,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
Experience:
* Conflict management: 6 years (Required)
* conflict Intake: 1 year (Preferred)
Ability to Relocate:
* Indianapolis, IN: Relocate before starting work (Required)
Work Location: In person
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