Customer Service Rep

1.
Sells the services and products of the Center to prospective customers.
2.
Tours prospective customers and visitors through the Center.
3.
Answers the telephone, Receives and Provides appropriate information according to established procedures.
4.
Welcomes customers and pet guests, and ensures pet guest has proper up-to-date vaccination record.
5.
Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance.
6.
Explains Company and Center policies to customers in a positive manner.
7.
Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem.
8.
Escorts pet guests to/from their rooms and provides water as needed.
9.
Operates the computer reservation system.
10.
Completes training including Safe Handling and Associate Certification.
11.
Treats customers, guests, visitors and co-workers in a professional, courteous manner.
12.
Maintains the appearance and cleanliness of the lobby and other public areas.
13.
Assists other Associates as needed.
14.
Supports the Mission and Philosophy of Best Friends Pet Care, Inc.
15.
Performs other duties as assigned.
Education: High School Graduate or Equivalent Experience: Minimum of 1 year experience service in industry on retail sales experience.
Physical: Must be able to work evenings weekends and holidays.
Must be able to frequently lift 40 pounds.
Must be able to be on feet eight hours per day.
Must be able to utilize multi-line telephone and work on a computer system.
Must be able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Personal: Must have strong communication, interpersonal and telephone skills.
Ability to think clearly and quickly to resolve problems.
Must possess a love of animals.
Displays a professional manner at all times.