Parts Department Manager

*Job description* *We are currently seeking a Parts Manager to join our growing team! *As a trusted Parts Manager, you will create customer relationships to last a lifetime! In this crucial role, you will strive to return a satisfactory profit on dealer capital invested in parts inventory.
This person will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.
If you have experience that would make you a great fit for this role, we want to talk with you! *Experience greater job satisfaction today at General Truck Sales*! *Essential Duties* * Forecasts goals and objectives for the department and strives to meet them.
* Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
* Prepares and administers an annual operating budget for the parts department.
* Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
* Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
* Establishes individual parts inventory levels and balances them for maximum turnover.
* Ensures that parts inventory turns the appropriate times per year.
* Monitors and adjusts inventory to minimize obsolescence.
* Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
* Supervises stock order procedures.
* Sets and enforces a policy on the special ordering of parts.
Ensures that stock orders represent a certain percent of all orders.
* Analyzes sales, expenses, and inventory monthly to maintain profit goals.
* Develops and administers an aggressive wholesale parts program to produce profit.
* Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
* Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
* Attends managers’ meetings.
* Holds monthly department meetings.
* Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
* Provides technical assistance to parts department employees.
* Monitors parts department employees' payroll records.
* Coordinates a prompt, efficient and timely flow of paperwork.
* Directs shipping and receiving efforts to ensure timely processing.
* Monitors daily reports such as DOE, DOC and sales productivity.
* Develops and utilizes a lost sales tracking report.
* Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
* Develops sales promotions.
* Takes advantage of all manufacturers' inventory co-op advertising.
* Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
* Handles customer complaints immediately and according to the dealership's guidelines.
* Ensures that all dealership purchases are properly accounted for before payment is made.
* Assists in the collection of past-due accounts.
* Supervises custodians to ensure that work area is kept clean.
* Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
* Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.
* Maintains professional appearance.
* Other duties as assigned.
*Qualifications:* * Must be highly focused on providing an industry-leading customer experience.
* Knowledge of CDK, Volvo, Mack, Hino and Cummins parts ordering systems helpful.
* High School Diploma or equivalent required.
* Dealership parts sales experience is helpful.
* Work well with others.
* Sales background is desired.
* Outstanding customer service skills.
* Self-motivated, willing to learn and grow with the company.
* Strong communication skills.
* Excellent computer skills necessary.
* Able to multi-task in a fast-paced, customer focused environment.
* Valid driver’s license required.
* Ability to pass background check, MVR, & drug screen required.
*Benefits Include:* * Great pay in a friendly, professional environment.
* Customer focused and upbeat co-workers.
* Career stability in a growing industry.
* Medical, dental, vision insurance.
* Accident and cancer insurance.
* Disability and life insurance.
* Matching company 401(k), fully vested in 4 years.
* 2 weeks paid vacations on first anniversary.
* 2 PTO days after 90 days of employment.
* 6 paid holidays.
*General Truck Sales is a state-of-the-art commercial truck dealership that is fast-paced, and industry, customer and employee focused! We have over 65 years in the trucking industry and our three dealerships in Indiana and Ohio offer growth opportunities through-out the company.
Imagine yourself working in a four-time "North America Volvo Dealer of the Year” dealership with a diverse customer base and friendly, upbeat co-workers! This is the perfect career for a people person who enjoys building meaningful and long-lasting relationships and is proud to be a trusted advisor to your customers.
We are customer service driven, not just focused on the numbers and the bottom line.
* Job Type: Full-time Pay: $80,000.
00 - $100,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Evenings as needed * Monday to Friday * Weekends as needed Ability to Relocate: * North Indianapolis, IN: Relocate before starting work (Required) Work Location: In person