Sales Support Representative

*SUMMARY* The Sales Support Associate provides administrative support to the sales team, support to customers, processes customer orders, and other duties as assigned.
*ESSENTIAL DUTIES AND RESPONSIBILITIES *include the following.
Other duties may be assigned.
Receives and processes orders accurately daily.
Follows up with customers regarding order inquiries, questions, product availability, monthly promotions, requests for support, etc.
Answers phones: qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
Responsible for day-to-day communication with accounts as it relates to products and programs.
Assists in maintaining accurate and up to date information for accounts.
Approach all encounters with customers and colleagues in an attentive, friendly courteous and service - oriented manner.
Maintains lead log and lead statistics to be used for strategic outbound sales.
Supports the sales team’s efforts, as needed through contacting existing and new opportunities.
Provides feedback from customers to Sales Support Supervisor and Executive Director of sales on a weekly basis.
Assists sales with updating reports to analyze sales statistics and customer trends.
Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
Performs other duties and projects as assigned.
This position is responsible for following all documented cGMP (current Good Manufacturing Practices), SOP’s (Standard Operating Procedures), Work Instructions, and Policies designed to support the development, implementation, and control of the ISO 22716:2007 standard.
*SUPERVISORY RESPONSIBILITIES* This job has no supervisory responsibilities.
*QUALIFICATIONS* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*EDUCATION and/or EXPERIENCE* High School diploma or equivalent is required with college course work in related field preferred or 1-2 years’ experience working in a sales admin related position.
*LANGUAGE SKILLS* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
*MATHEMATICAL SKILLS* Ability to calculate figures and amounts such as discounts and percentages.
*REASONING ABILITY* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
*CERTIFICATES, LICENSES, REGISTRATIONS* N/A *PHYSICAL DEMANDS* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
The employee frequently is required to stand and walk.
The employee is occasionally required to sit.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
*WORK ENVIRONMENT* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Job Type: Full-time Pay: From $19.
72 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday People with a criminal record are encouraged to apply Work Location: In person