Job Purpose:
The purpose of the Business Analyst – Production Solutions is to support Account Executives in pre-sales activities to fully understand and document the customer’s current challenge to architect the recommended solution.
It is the Business Analyst’s responsibility to fully qualify an opportunity, completely understand the current situation and associated impact to the customer, and develop a solution aligned with the customer’s stated goals.
The BA – Production Solutions is also the primary resource to implement the solution and train end users, as well as serving as the first level support for post sales matters.
Responsibilities:
· Accountable for revenue targets driven by sales activity and account retention.
· Regularly educate Account Executive team to drive sales activity.
· Facilitate and perform pre-sales/demonstration activity for region.
· Develop subject matter expertise for high impact solutions.
· Complete documentation as necessary (Requirements Document, Statements or Scopes of Work).
· Collaborate with Account Executive on solution configuration and pricing strategy.
· Collaborate with Account Executive to gain agreement to move forward with recommendation.
· Complete assigned tasks when involved with a project implementation.
· Facilitate communication between customer and GFC.
· Provide timely and complete communication within GFC (WWW’s, etc).
· Manage, retain, and build new relationships within customer base.
· Perform and document post-sale/support tasks thoroughly.
· Understand competitive advantages to differentiate GFC’s solutions.
· Administrative duties as needed.
· Miscellaneous job duties as assigned.
Requirements
· Bachelor’s degree or equivalent experience.
· Prior experience with production imaging devices both color and monochrome.
· EFI Fiery or equivalent front-end digital server experience.
· Prior experience utilizing technology to solve process problems.
· Networking experience or applicable knowledge.
· Ability to install and troubleshoot print drivers for production imaging devices.
· Excellent organizational skills.
· Excellent written and oral communication skills.
· Strong customer interaction skills.
· Strong troubleshooting skills.
· 25% travel required, some travel may be overnight.
· Valid driver’s license.
· Access to reliable transportation.
· Ability to lift 50 pounds.
· Industry certifications related to production imaging devices.
(Preferrred)
Why the Gordon Flesch Company? The Gordon Flesch Company is the Midwest’s leader in office technology, with offices in Illinois, Indianapolis, Ohio, Wisconsin, and Iowa.
With a history that spans more than 60 years, we provide exceptional technology solutions and serve thousands of satisfied customers.
Our premium products and services are supported by the best customer service in the industry, as well as an internal leasing division.
Sales professionals are empowered to reach their goals by presenting a full range of solutions that add value to clients, and we make it easy to do business by removing roadblocks and streamlining sales and service processes.
Our customers count on us to be more than just a vendor; we’re a business partner who is there to help and support them as they grow and thrive.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c)
Whatsapp
