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Posted : Sunday, August 11, 2024 08:35 AM
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best.
Your potential is waiting; why are you? Genesys is looking for a highly passionate Sr.
Business Systems Analyst to join our Chief Data and Analytics Officer team as a member of our customer facing team.
This is a unique position which requires deep business and technical expertise coupled with the ability to solve problems creatively and effectively.
As a Sr.
Business Systems Analyst, you will go deep into one or more areas of our business and partner with those stakeholders to assess business outcome requirements, analyze their data insights needs, identify process improvement and automation opportunities, propose business and system architectures, initiate proofs of concept efforts for specific outcomes and capabilities, develop a backlog of epics and stories, and work closely with the development teams to deliver analytical product(s).
The role of a Sr.
Business Systems Analyst will have responsibility for providing business, functional, and technical expertise in identifying, evaluating, and implementing process, data, and functional results through data insights that support business outcomes that enable our partners to achieve their strategic goals and grow the business.
What you'll get to do: The primary responsibilities for this role include (but are not limited to): Work in an agile environment, providing guidance to a team of technologists, constantly delivering and iterating on analytical solutions.
Going beyond relationship management, you’ll embed yourself into a customer facing business area, be a trusted partner, help them set analytical priorities and provide progress updates on our team commitments to those business stakeholders and our key team members Use your business savvy and process knowledge to evaluate things holistically and think through the targets, impacts, best practices, tradeoffs, and what will be most impactful to determine the best analytical solution to support the business.
Use your excellent verbal and written communication skills, including the ability to effectively collaborate with a diverse group of people, to tease out and document business requirements and outcomes Your experience should include: 5+ years of experience in, analytics, business intelligence, data architecture, including data modeling (logical & physical), data visualization, data warehousing, and analytical enablement 5+ years of business experience, with demonstrated project management, product management or managerial skills 5+ years of experience reviewing and writing technical & business requirements in relation to insights, effective data visualization, data management, metrics/KPIs or software development projects 5+ years of experience in marketing, finance, operational, or management reporting as a business systems analyst Deep knowledge of project & program management techniques and tools as well as product owner experience (Agile/Scrum Master/Product Owner certification preferred, experience with Jira preferred).
Empathy for customers and the ability to think and design from the customers perspective with an ability to find the 80/20 solution when necessary Excellent written and verbal communication skills Desirable Qualifications Skills: Bachelor’s degree in the field of business, computer science or similar area or equivalent work experience Salesforce or other CRM experience PMP or equivalent #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below.
Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
This role might also be eligible for a commission or performance-based bonus opportunities.
$103,250.
00 - $202,550.
00 Benefits: Medical, Dental, and Vision Insurance.
Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.
com If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.
Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale.
With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Visit www.
genesys.
com.
Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.
Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process.
Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best.
Your potential is waiting; why are you? Genesys is looking for a highly passionate Sr.
Business Systems Analyst to join our Chief Data and Analytics Officer team as a member of our customer facing team.
This is a unique position which requires deep business and technical expertise coupled with the ability to solve problems creatively and effectively.
As a Sr.
Business Systems Analyst, you will go deep into one or more areas of our business and partner with those stakeholders to assess business outcome requirements, analyze their data insights needs, identify process improvement and automation opportunities, propose business and system architectures, initiate proofs of concept efforts for specific outcomes and capabilities, develop a backlog of epics and stories, and work closely with the development teams to deliver analytical product(s).
The role of a Sr.
Business Systems Analyst will have responsibility for providing business, functional, and technical expertise in identifying, evaluating, and implementing process, data, and functional results through data insights that support business outcomes that enable our partners to achieve their strategic goals and grow the business.
What you'll get to do: The primary responsibilities for this role include (but are not limited to): Work in an agile environment, providing guidance to a team of technologists, constantly delivering and iterating on analytical solutions.
Going beyond relationship management, you’ll embed yourself into a customer facing business area, be a trusted partner, help them set analytical priorities and provide progress updates on our team commitments to those business stakeholders and our key team members Use your business savvy and process knowledge to evaluate things holistically and think through the targets, impacts, best practices, tradeoffs, and what will be most impactful to determine the best analytical solution to support the business.
Use your excellent verbal and written communication skills, including the ability to effectively collaborate with a diverse group of people, to tease out and document business requirements and outcomes Your experience should include: 5+ years of experience in, analytics, business intelligence, data architecture, including data modeling (logical & physical), data visualization, data warehousing, and analytical enablement 5+ years of business experience, with demonstrated project management, product management or managerial skills 5+ years of experience reviewing and writing technical & business requirements in relation to insights, effective data visualization, data management, metrics/KPIs or software development projects 5+ years of experience in marketing, finance, operational, or management reporting as a business systems analyst Deep knowledge of project & program management techniques and tools as well as product owner experience (Agile/Scrum Master/Product Owner certification preferred, experience with Jira preferred).
Empathy for customers and the ability to think and design from the customers perspective with an ability to find the 80/20 solution when necessary Excellent written and verbal communication skills Desirable Qualifications Skills: Bachelor’s degree in the field of business, computer science or similar area or equivalent work experience Salesforce or other CRM experience PMP or equivalent #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below.
Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
This role might also be eligible for a commission or performance-based bonus opportunities.
$103,250.
00 - $202,550.
00 Benefits: Medical, Dental, and Vision Insurance.
Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.
com If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.
Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale.
With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Visit www.
genesys.
com.
Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.
Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process.
Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
• Phone : NA
• Location : Indianapolis, IN
• Post ID: 9046112854
