Placement Coordinator

Placement Coordinator, Full Time, Remote, Annual Salary $38,110.
00 Girl Scouts of Central Indiana embraces an inclusive culture.
We value diversity, equity, and inclusion across all identities.
We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected.
Everyone is welcome to bring their authentic selves into our space.
Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers.
We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center.
What You Will Do: The Placement Coordinator is a remote position working from home but will need to travel to the Founder's Lodge Event & Conference Center, Indianapolis, IN.
The Placement Coordinator is responsible for successfully converting leads of individuals interested in joining Girl Scouts into registered girl and adult members in relationship to the overall team goal.
The Placement Coordinator is responsible for securing increased girl and adult participation in other volunteer opportunities as well as assisting in the development of community partnerships needed to implement Girl Scouting within an assigned area and team.
This role includes accountability to a Community Action Network and Community Action Director that focuses on the recruitment and retention of girls and volunteers and ensuring a quality girl scout experience for all.
How You Will Lead: Guide potential adult and girl members on the Salesforce pipeline and waitlists through conversion by phone calls, emails, etc.
Follows up on new leads and referrals resulting from field activity in a timely fashion.
Coordinate the placement of registered girls into appropriate troops.
Coordinate the placement of registered adults into appropriate volunteer roles.
Implement calls to lapsed members in conjunction with membership campaigns.
Update and own maintenance on opportunity catalog.
Call with reminders about upcoming events to girls on waitlists.
Assist registered adults through the Criminal Background Check process.
Prepare reports and assess gaps, communicating the needs of each community in their assigned geographic territory.
Works with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment strategies.
Works collaboratively membership team to ensure initiatives are successfully marketed to girl and adult membership.
Provides high-level customer service, which includes, but is not limited to returning calls and emails, addressing, and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours.
Update and oversee a Troop Failed to Start process that allows displaced girls and families to have another chance at a successful Girl Scout experience (new leadership, different troop options, or the Juliette pathway).
Actively participate within the designated Community Action Network to engage cross-departmentally for a meaningful Girl Scout experience for members.
Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities.
Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
Performs other duties as necessary or assigned.
All employees of Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share.
How You Will Succeed: Understands that council priorities are growing membership and cultivating new donors.
Develops an annual goal that supports the membership growth priority.
Implements an action plan that supports the membership growth priority.
Core Competencies: Organizational Knowledge- Understands Girl Scout purpose and organizational structure, including functions, operations and interrelationships; keeps up-to-date on key GSUSA and council-specific policies, priorities, processes and practices (i.
e.
, Safety-Wise); understands how his/her job relates to and supports GSUSA goals, including increasing and developing membership and volunteer support; is aware of the organizational culture and knows how work is accomplished; knows the roles and responsibilities of staff and volunteers; is familiar with membership policies, standards and resources.
Oral and Written Communication (in person, verbal, written and/or phone)- Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; makes oral presentations using appropriate inflections, volume, tone, and non-verbal communication; skilled in public speaking and phone etiquette.
Marketing Knowledge- Has demonstrated knowledge of the basic principles of marketing (i.
e.
, market identification and segmentation, interpretation, and use of market data).
Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.
Problem Solving – Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.
Customer Responsiveness- Seeks and acknowledges the views and ideas from customers (i.
e.
, internal, and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
What We are Looking For: Bachelor’s or higher or equivalent experience with four years of directly related work experience, and at least two years of managerial experience.
Experience in membership development, recruitment and/or retention.
Strong computer and data entry skills – Microsoft Office proficient Experienced in data management using sales/customer management.
Software (Salesforce) preferred.
Excellent written and oral communication skills.
Ability to work a flexible schedule including evenings and weekends.
Travel throughout council jurisdiction up to 20% of the time.
Capability to provide own transportation and maintain current valid operator license.
Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
Must complete and pass a criminal background check.
Physical Demands & Work Environment: Work in an office environment, work in a seated position, and work with computers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.