Manage and coordinate relationship with designated CBU and National Account customers in North America, involving and partnering with key stakeholders.
Work with KAM Team to report on results, escalate issues and propose action plans to close the gaps.
Drive improvements in ways of working, identify and define project pipeline.
Work within current established Global/National portfolio for site support, program management, product implementation, etc.
Key Accountabilities
Support and coordinate with local plants in relation with specific account development (projects, CII, NPDs…) and facilitate local networks.
Link with designated CBU local contacts at country level (LPR, R&D, technical team, BD) and be recognized as North American coordinator
Support local contacts in price level definition if needed.
Track and align strategy to improve customer satisfaction (lead times, quality)
Assist with site level monthly and annual forecasting
Be the single point of contact for CBU or National Account along with designated Global KAM - Harmonize DS Smith communication using best practice
Develop the network within CBU/National Account (Procurement, R&D, Marketing, Supply…) for North America
Manage and report on projects for the NA region
Support Cross Country projects and communication with Strategic lead
Full responsibility for on time, in full project completion
Reporting on progress, achievements and escalating issues for early decision making and risk mitigation
Quantify benefits for DSS and savings for CBU/National Acct and ensure value recognition.
Regularly report on results & identify gaps and set actions to close the gaps in coordination with CBU team
Ensure that DSS are getting best value from work mix supplied
Developing and executing local account plans with plant to plant managers in conjunction with North America KAM Team
Regular reviews with Key Account Managers, Plant Management and Regional GM on performance
Financial Responsibility/KPI
Implementing TCO projects that are recognized as providing specified value to CBU/National Account for the Category
Track and report KPI’s – OTIF/Quality etc.
On time and in full project implementation (in line with budget)
Account local profitability follow-up / management
Customer
Communicate and agree on project value with CBU/National Account
Proactive project offer
Manage customer service level (crisis management, KPIs …)
Education
Bachelors Degree
Job Specific/Technical Requirements
IT/Excel Literate
Understanding of DS Smith Principles and tools
Experience
Project Management
Experience in Sales/Account Management and/or packaging engineering
Soft Skills
Good communication and presentation skills – “make it simple”
Inter-personal skills (functional management)
Tenacity
Rigorous
Organized
Education
Required
Bachelors or better
Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
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